Question:  A provider has left the practice and we have inactivated them so they don't show as an available option for new patients or transactions, but they still show up when we do insurance billing. How do we remove them?

Answer:  Since there is a possibility of claims attached to the doctor, we keep the doctor available in billing processes. You can reactivate the doctor and rename it to "ZZ" + doctor's name (i.e. "ZZJONES") and again make them inactive (Lists\Staff Doctors\Staff Doctor Detail\Inactive Date and though they will still show up in the list during billing, they will move to the bottom of the list.